What do you get from a 10+ year old open source framework, thousands of users within a wide range of roles, and complexity? A JIRA instance with over 3,000 unresolved tickets ;). Is that number indicative of low software quality? Definitely not. But therein lies the problem. A vast majority of the tickets are no longer issues, no longer relevant, or duplicates. Due to the quantity, it became nearly impossible to weed through them all.